custom L&C orders - good and bad experiences
 

Model: Stefania Mafra...
I saw her in an L&C video posted on the stronggirls c4s site....I requested an L&C clip back in September for $180 (which I sent her on Paypal) and omg what a horrible decision. She's made a million excuses e.g. the other model canceling, her email not working, the hurricane in florida...then for the past three weeks she's continually claimed she already had the clip recorded and sent it but I never got it...I asked her to provide a screenshot as proof and to load it to C4S site and I'd purchase it but no dice.....
I want to know - has anyone else been ripped off by a producer like this? Is there anything I can do?

My opinion about customs is very easy: no customs - no problems)

Thank you for sharing this. I have had terrible experiences ordering customs before and I never knew about any forums where I could share my experience. It would be good to keep this thread going for people to share stories like this in the future.

As far as what you can do, a lot of it probably depends on how much you want to drag your personal life into it. I remember contacting C4S, since like you, that was where I had first seen the model, but they refuse to take responsibility.

If you kept records of email communications and wire transfers, you'd have legal proof they cheated you, but the sum involved probably doesn't justify getting a lawyer, etc, especially if you value anonymity, privacy. I think really the best way to prevent producers from doing this is to share your experiences in forums like this.

Well, unfortunately, besides you and maybe a couple of other producers, almost nobody produces quality lift & carry content anymore EXCEPT as customs, and not all of us have the financial/professional/personal resources to hire models + photographers to shoot our own videos.

I do feel customs are important to introduce new producers to lift and carry and give them awareness that it can be a money making avenue for them. There are definitely some bad seeds though. I'm going to sticky this thread and can use it as a source point for both good and bad experiences with customs.

I don't think that's entirely true. Savannah Fox, Rapture, Janira Wolfe, Dunehands, Alexis Rain, and others are all making good lift and carry videos.

Dave

Dunehands I'll give you, I remember reading on their page that they don't take custom video requests. I'm not familiar with some of the other producers, since I'm less interested in mf or models with bodybuilder type physiques. But I'm curious what makes you so certain that the L&C clips these producers are making are not custom videos.

If you are ordering customs at clips4sale and you don't get your video. you can write to neil@clips4sale.com
Neil is the owner of clips4sale and they email to the store owner about complaint and if store owner do not resolve issue, they close the store permanently.

Interesting. Is that a new policy? I had a similar issue to JSimoni's a couple of years ago (it was a eventually resolved and I got my video after several months) and I contacted customer service. Basically they told me that all custom video transactions were solely between the customer and producer, and not the responsibility of Clips4sale, which is just a platform for producers. I hope you're correct and that they're taking this issue seriously now.

This is the active policy for the last several years. Just sometimes, the customer care representative may be new or non-responsive. However, Neil is always supportive. I'll advise you to place custom orders to the producers who have several models rather than model's operated stores.

Thunder kittens are the worst. 6 yers ago I'have pay 300$ and never i see my custom. for months, every week they had reply to me:"next week, next week". Never shooting.

Wow, that's outrageous :ohmy:

Thank you so much for replying and sharing your thoughts! I agree, I've thought about it and there's not really much I can do without dragging my personal life into it. It's just about biting the bullet, learning and moving on :) I do think this thread will be useful though for people who've had similar experiences so we know which sites/models to avoid!

that's horrible! I'm sorry you went through that. The experience I had with this model "Stefania Mafra" was very similar as well....weeks and weeks of promising the clip, claiming she already sent it etc. etc.

Thank you for sharing! Unfortunately, I did not purchase this on clips4sale but this is DEFINITELY a great piece of information to know for the future.

Here's my two cents on this whole customs thing - I'm sure we all have our own preferences within this broad fetish world of L&C. Personally, I prefer videos containing mostly f/f cradle lifts with the liftee wearing a short skirt, legs exposed. I feel like most of the material out there for purchase on c4s doesn't really meet this criteria so I feel I've been forced into purchasing customs to get what I want. I would love to hear from you guys (especially f/f fans) of what sites/stores you've had good/bad experiences with?
For me, the good:
Dani Picas
Akira Shell
Lory passionate fantasies
Skylar rene

Wrestling studios and carry videos
 

Hi, friends, I tell you my esperience.
I?m a l&c lover and I commisioned a lot of custom videos in recent years.
I?ve spent a very large sum of money for bad or good videos (often bad, rarely good).
It?s true: there aren?t real l&c professional producers.
The few who do this job are inaccurate, careless, capricious: they are expecially fetishist who do what they like? with other people?s money.
Therefore I frequently asked to wrestling studios (wrestling sites are numerous and professional) to shoot some videos for me.
But Ashok is right: wrestling studios think that l&c is a sort of second-rate fetish? or even they "want believe and show" that wrestling be a "sporting discipline" and not a kind of fetish?
Useless also pay very well. My last custom video, for example, is unduly rushed and dimly lit.
Now I hope I hope we will soon have a new studio completely dedicated to lift and carry.
I think it can do business.

good experiences
 

Hi guys,

I made good experiences with Rapture. I ordered some f-f-clips with Rapture and a tiny girl with special lifts (front, under armpit, by the waist, under elbows and overhead). All clips (7) were good, with all lifts and nice girls, Rapture is very powerful. Some of these clips are later in clips4sale (with Asia and Krissy). They are 10 minutes and round about 700 Dollars. But very nice clips and I am waiting maximum 2 or 3 weeks

700$ per one clip?😱

I have never pay more than $ 200 for 15-20 minutes of video!
700 is too expensive!

I've never ordered a custom am slightly tempted, what is usual for a 10m clip and waiting times?

I have been tempted sometimes to order a custom video, but in the end never did it. Would have been too expensive for one little video.
Lately I've managed to find a few webcam couples that find the idea of lift & carry interesting and are eager to try any kind of lift that I manage to describe to them.
So far the video ideas I've had they managed to do very well and the videos I get this way are far cheaper than "professional" customs.

My latest treasure (as I am a fan of f/m with a good portion of struggling) is a 17 minute clip where she carries him piggyback up and down many many stairs with just a few relatively short breaks. Point of view from the liftee towards the legs, just like some of the videos of Shecarries. :tt1:

All in all it has been a very good deal trying this approach. :thumbup1:

Custom videos
 

For years now, I've been trying to find good L&c material.
Rarely I was lucky. I'm thankful to custom videos makers, but they are not all the same. I think that few studios are ok, but this depends on the pile of business.
Few l&c lovers are willing to pay for good videos with beautiful models. There are few spenders in our category.
Therefore the quality of l&c videos is so bad.

True it's far cheaper to visit a hooker or lawyer/psychiatrist even than ordering a custom lol. Just relying on the producers to make something that satisfies you fully is a gamble albeit far cheaper than a custom. I'd rather have a 3rd person view myself, want a full few of the liftee. How much does it cost with webcam talents?

I had five custom photo sets or tapes back in my college days. Four of the experiences were quite good. One was from a "civilian" not connected to producers. I also wrote some lifting scripts for people, but I won't say who. :D

It varies. It averaged four to six weeks for me. However, one took a year or so! On the plus side, one guy did it within a week.

custom shoots are backbone of fetish videos producers. I'm mainly into Femdom and Jeans wetting fetish videos production, just recently started making L&C videos. I must wanna admit that without support of some loyal clients who are ordering custom videos, it is not possible to run a clips store with clips4sale or any other clips selling websites.

When you order a custom video, give only 25-50% money in advance, when model/producer complete your custom shoot and send you snapshots or sample of your custom video then only give the remaining money. I believe that most professional producers are happy with this.

I can't agree with you, good content will run store without customs, I don't accept custom orders and many of producers here don't accepting them too, but our stores working well

Hj there my friends and happy new year. Can someone propose any site or wrestler offering lift and carry customs at a reasonably price??

Try to require you custom video to these studios:
customfetishgame@gmail.com

sales@sexyfightdreams.com

sara@seductivestudios.com


I bought some videos from them. I think we should be leading custom video producers: they are the only option to get something more imaginative and fanciful. Personally I'm fed up with L&C performances as pure mascular fitness.

Right or as domination games.

L&C production
 

http://thumbs2.imagebam.com/88/ae/24...5788467863.jpg http://thumbs2.imagebam.com/6a/48/a1...b788467883.jpg

Dear Landcforum? friends, dear producers especially, I hope many of you?ll read this my message.
Nothing is accidental in this world. The posted pics are from videos that weren?t made accidentally !!!
It?s one of the custom videos I commisioned to FWR. These videos faithfully reflect my own preferences: the combo brunette/blonde, the same size models, the choose to get many cradles carries made only by the blonde, the choose to exclude masculine and mascular women.
These chooses, I know that, are?nt so shared in the L&C audience (many prefer mascular and tall women).
Anyway, all this has a cost (sometimes very high) but I?m ready to spend a lot of money for my passion.
I?ve collected many L&C videos tailored for me and I leacked online just few frames beacuse I want respect copyright and the producer?s work.
What?s the matter?
FWR and some others studios are specialised in wrestling videos and refuse to do further L&C videos, also if they're well paid. It's useless to insist. There is a sort of ?wrestling ideology? (?many wrestling producers hate L&C) that preclude L&C shoots.
Now I?m tired of wrestling studios? refuses. I mean: there is anyone who can produce F/F L&C videos whithout made a big deal? We have the money.

wait a little, I'am slowly going back to regular shoots, probably I'll start to accept customs orders sometimes)

custom videos
 

We can try. I'm ready :)

It is precisely because people insist that they don't like to do it. Some studios like FWR do fetish work but other studios that specialize in wrestling are exactly that - wrestling studios. You can't blame them for not wanting to cater to fetishists. They're professional athletes and not porn stars or fetish models. I (and others) have managed to commission lift-intensive videos from all the wrestling producers simply because I respect what they are and only request wrestling customs with wrestling lifts. They know I'm into L&C but we don't talk about it and they get to make wrestling matches and keep their dignity as highly trained athletes. It's a little insulting to ask athletes who don't want to be in the fetish industry to do lift/carry videos. Some of the pro wrestlers have found that it's a lucrative market and they've branched out into fetish customs. But most of them simply want to engage in a sport they've trained hard for and NOT to be sex objects. Maybe you should stop insisting and stop taking their refusals personally. Not least because it makes them produce less videos with wrestling lifts.

So, what did I say? :) I agree with you.
We haven?t a genuine L&C producer: someone able to made just L&C at customer?s request.
At present, who say to produce customer videos, really produce just things they like?with the money from the customers! Of course, this is also useful for all us.
Anyway, I never asked anything to genuine wrestling studios.
I?m speaking ? I think - for those of us who have no interest for mascular women or real wrestlers.
In L&C world there is a lot of nuances, battling with each other is a waste of resources.
I know very well that ?my? L&C genre is not so popular, but I don?t avverse the other genres.

From Fetish Custom Street:

http://thumbs2.imagebam.com/b2/25/63...5792121043.jpg http://thumbs2.imagebam.com/63/a2/5a...1792121073.jpg http://thumbs2.imagebam.com/7d/f2/83...6792121093.jpg

I did ask this question no answers so far about the hot blonde and brunette scenario, I prefer the blonde to be carried for some reason as I equate them with the ditzy stereotype :D, well I found your answer then you choose the brunette!

How would asking if they are willing to do a l&c custom make them produce fewer wrestling videos? All they have to is say no or at worst block somebody's email address. Your talk about "highly trained athletes" pertains to specific studios, but those probably aren't the studios rosebud is talking about, since he specifically said he avoids models who are too muscular. Based on my impressions, the majority of wrestling clips I see on C4S, for example, seem more playful than serious. I didn't get the impression that he took their refusal to do L&C work personally, I think he is just expression confusion that a lot of producers seem reluctant to do L&C vids even when customers are offering to pay significant money for them.

He means that once the producer is aware of the lift fetish because of requests from pushy fans, he may purposely eliminate lifts from his regular wrestling matches to stick it to those lift and carry fans.

Personally, I don't distinguish between lift and wrestling fetishes. If a producer thinks he/she is creating serious athletic contest videos that would in no way be construed as appealing to fetishists, he is crazy! People paying $20 for a wrestling match on femwrestling rooms or Slampeg, etc. are just as in to a fetish as those buying lift videos. One is not a higher/more noble form of entertainment than the other. And the athletes that make wrestling videos are fully aware that their videos are being bought by shmoes. If it helps them sleep better at night pretending that people buy their videos to admire their commitment to athletic excellence, then power to them!

L&C market
 

Ok, friends. I think it's a mistake reduce the problem to a match: athletic women vs girls in party dress.
Or gym L&C vs bedroom L&C.
This opposition is useless, I think. I respect who likes L&C like a sporty performance, but there is also who loves a completely different L&C genre.
I think that is not the problem.

A real trader woud know that the customers' interests are his own interests.
More needs, more requestes, more money.
If I?m hungry, I know where to get food, if I need a car I go to the car salesman, but if I desire to be watching a good L&C video, I have to be content with the other?s remnants.
At present, there is only one truth: there's no such thing as a genuine L&C store.
All we're smuggling with old pics, worn videos, tv cuttings or with those four seconds scenes in long wrestling videos. Sometimes this is fun and intersting, but not always.
In my long experience like ?L&C lover?, I've learned that a genuine L&C producer simply doesn? t exist.
We can find only many videomakers who try to sell us what they make for theyrself.
Anyway I got positive experiences (for "my" L&C genre) with Custom Fetish Street, Seductive Studios and Fem Wrestling Rooms.
FWR? manager, for example, is an able videomaker, has very nice and feminine models, and listens to what the customer has to say. Unfortunately, however, he loves only the wrestling. He probably thinks it?s a crime to shoot a video with just L&C scenes. I bought something also by StronGirlz and old davemaster, but ...I prefer frail women than mascular girls.
Dunehands refuses the customers? requestes. Crazy carries is dead many years ago.
Somebody's got to move ...and all we must cave on the money to create a complete market.

Custom video - A secretary to punish
 

One of my custom videos (15 minutes)
The studio is Fetish Custom Street

http://thumbs2.imagebam.com/1b/8c/b5...7853861164.jpg http://thumbs2.imagebam.com/bc/fe/f9...1853861204.jpg http://thumbs2.imagebam.com/93/04/e3...6853861214.jpg http://thumbs2.imagebam.com/3e/33/d3...0853861264.jpg http://thumbs2.imagebam.com/31/19/ab...9853861274.jpg http://thumbs2.imagebam.com/03/a4/06...3853861294.jpg http://thumbs2.imagebam.com/30/6a/d4...c853861334.jpg http://thumbs2.imagebam.com/31/4e/6c...c853861344.jpg http://thumbs2.imagebam.com/ac/06/b5...1853861354.jpg http://thumbs2.imagebam.com/14/01/a2...8853861364.jpg http://thumbs2.imagebam.com/4b/fa/d8...f853861374.jpg http://thumbs2.imagebam.com/04/ab/03...5853861384.jpg http://thumbs2.imagebam.com/8a/ee/0b...c853861404.jpg http://thumbs2.imagebam.com/a5/2d/ab...c853861414.jpg

FWR - custom video
 

From the great studio Fem Wrestling Rooms.
Custom video for a few friends who like it.
Classic brunette/ blonde meeting (22 minutes).
Threats against the manager to get it :rolleyes::rolleyes::rolleyes:

?.About the famous different points of view: in the presentation (read it on the site) the producer is almost ashamed and cuts the price: too many lifts (!!!).

http://thumbs2.imagebam.com/bf/35/09...6852849134.jpg http://thumbs2.imagebam.com/75/85/b8...1852849164.jpg http://thumbs2.imagebam.com/e6/e9/20...2852849194.jpg http://thumbs2.imagebam.com/a7/28/2a...6852849254.jpg http://thumbs2.imagebam.com/6d/2d/39...2852849344.jpg http://thumbs2.imagebam.com/28/ff/d8...d852849374.jpg http://thumbs2.imagebam.com/81/69/69...b852849424.jpg http://thumbs2.imagebam.com/ec/46/ee...e852849464.jpg http://thumbs2.imagebam.com/c9/27/46...c852849504.jpg http://thumbs2.imagebam.com/53/f4/93...8852849534.jpg http://thumbs2.imagebam.com/37/32/ae...b853836374.jpg

The secretary 2
 

Fetish Custom Street
http://thumbs2.imagebam.com/8d/3b/34...0858883204.jpg http://thumbs2.imagebam.com/20/17/99...a858883224.jpg http://thumbs2.imagebam.com/c8/ff/4d...e858883244.jpg http://thumbs2.imagebam.com/b4/b8/d2...c858883254.jpg http://thumbs2.imagebam.com/3f/d5/26...f858883274.jpg http://thumbs2.imagebam.com/2b/f1/37...b858883284.jpg http://thumbs2.imagebam.com/f8/09/3f...1858883304.jpg http://thumbs2.imagebam.com/e9/f3/4a...c858883334.jpg http://thumbs2.imagebam.com/2c/eb/54...1858883374.jpg http://thumbs2.imagebam.com/28/66/1a...3858883394.jpg http://thumbs2.imagebam.com/4f/aa/5d...0858883414.jpg http://thumbs2.imagebam.com/50/ea/f5...c858883424.jpg http://thumbs2.imagebam.com/8e/89/d0...b858883434.jpg http://thumbs2.imagebam.com/cb/ed/a6...8858883454.jpg http://thumbs2.imagebam.com/f9/c1/4e...6858883494.jpg http://thumbs2.imagebam.com/f8/ad/bf...6858883504.jpg http://thumbs2.imagebam.com/69/ce/70...8858883514.jpg

Hi,

hope its ok to post. I am by no means a professional, very much a clumsy amateur but I quite enjoy making custom lift and carry videos with my partner.

I charge very reasonable prices and always drive for a quick turnaround and happy viewer.

Drop me an email if you have any questions :)

c4llmem4ri4@outlook.com

Do you have a female partner to make F/F videos? Do you have pictures and height/weight stats?

Hi - sorry for the late reply - only just seen this.

I only work with my partner, he is male, 180cm and about 75kg. I am 60kg and some 175cm.

https://i.imgur.com/jIyrNeL.jpg?1

Oh, well. I have no interest in that. Sorry!

Many of us do have interest in fm. Thank you for offering your custom videos, Maria!

I?ve recently met a guy on Twitter who has been scammed out of lift & carry custom videos and since he?s not a member of the forum I thought I would share some of his stories to warn other members who to look out for!

First of all was Sumiko, who made him wait 2 years before receiving his custom whilst using every excuse such as she?s sick, they had to reschedule or that her kid was there and wouldn?t respond to emails for weeks or months. He also got ripped off by Katana Kombat as well as Anethyst Mars who blocked him on Twitter and never sent the custom. A model on Manyvids called ChellSterz also ripped him off and Macy Cartel tried to scam him by sending him a custom that he had already done with another model. He is also currently waiting for a custom from Mia Martinez who hasn?t been responding to his messages for weeks so she may be added to the list!

From my own personal experiences I have thankfully never been ripped off although Rapture once quoted me $975 for a 10 minute clip and then continued to harass me through email for months when I told her that it was too expensive :thumbdown:

Macy Cartel tried to scam him by sending him a custom that he had already done with another model.

Lol!!!! Wow, I feel sorry for the guy, but that is pretty funny :laugh:

Thanks for sharing these stories. I recognize a few of these names, several of them seem to be part of the big fetish scene down in south Florida. I have had a couple of bad experiences ordering customs and the models (who no longer seem to be in business) both happened to be Florida-based. Maybe just a coincidence?

&Macy Cartel tried to scam him by sending him a custom that he had already done with another model.

$975 would be outrageous for an hour-long clip, not to mention a 10-minute one. I assume that feel confident charging those rates because there are customers out there who are actually willing to pay them.

Damn that is some tough luck, and highlights the need for a thread like this.

anyone knows jazmine mendez mail? i wanna make a custom clip again with her bit i wanna agree some price first and the script and also the time
this time the clip won´t last too long so i hope it os not that expensive
her official website is no more
only the iwantclips but i can´t mail her unless i buy some clips i think, and the onlyfans and it is not very cheap and off course the clips 4 sale
but i can´t find her male of the laughinglatina

Use to be this, not sure if she still uses it

GoddessJasmineMendez@yahoo.com

I want to maybe buy a custom or two, but alexisReign wants $300 for an eight minute video, or so she says. If I pay that much I expect it to be an hour or more.

That said, who are the producers who don't gouge you, if such a thing exists?

I think you need to adjust your expectations! That doesn't seem too bad to me.

That's not bad, on the low side actually.

I think O.P. needs to be educated on the entire process of finding talent, setting up shoots, clothing, hair, makeup, space, equipment, production, post production editing, etc. Oh, and let's not forget that women aren't jumping with excitement at doing physically demanding lifts for your pleasure. It's a business and it needs to be worthwhile for all involved.

Better question is, how on earth did you manage to not only contact Alexis Rain (I assume you’re talking about her?) but get a respond from her? I’ve wrote to her on her AOL email and never heard back. Does she have a new email? Btw, Rapture quoted me $600, yesterday. But previously, her price was $300 for 12 mins, well, $200 actually, then she got mad that I was asking too many questions and raised it to $300.

questions about ordering Customs
 

Hey everyone
I got two questions and I would be grateful if someone can help me out ^-^
first, Is there a way to get contact info from Clips4Sale website in order to order customs?
second, Dose anyone have any contact of DatesGoneWrong?

I have contacted several studios like scissorvixens and femalewrestlingchannel but they haven't replied yet after weeks. Is this normal? Do I have to keep trying until they reply?

The clips4sale main site just acts as a payment handler and server. They don't really work with the individual stores on their site to arrange customs. Some of the clips4sale store owners put their email at the top, so you could contact them through to set something up. Or you could see if they are on another site thats more friendly to customs like Manyvids, Onlyfans, Iwantclips,

Thanks:thumbup1:

I completely agree! I got introduced to this fetish and fell in love with it...initially through one custom buyer who would order lift and carry customs with all the models i shot with! The other girls loved it too!

Hello All,
I have to share my bad experience with studio Paris Love Kink. I am pretty sure she cheated me. I requested her for a custom content on 19th June for 100$ but I didn't receive my clip until present. She doesn't send any answer to my two previous mails. I asked the support of clips4sale and I get this mail: "Clips4Sale is not responsible and has no control over studio owners’ business transactions that occur outside of the Clips4Sale website, this includes custom clips.

To try and resolve the issue we suggest that you contact the company used to send the payment to the studio or the studio themselves.

If your issue is with a clip you purchased through Clips4Sale please provide us with the Sales Order Number so that we can better assist.
Regards,
Clips4Sale.com"

Any idea what to do? :crying:

That stinks man, hopefully it was just some kind of misunderstanding. She's a session girl, if I were in your shoes I'd write a review and give her a chance to make things right.

Good luck!

https://sessiongirls.com/paris-love/

Stinks? Why? :confused1: I forgot to mention after ten days I wrote her again and asked some information.. you know, I needed some news. She said the shooting will be on 16th of July. After a few days (on 19th July) I asked her whats up? This was the answer: "Good morning. She ended up cancelling. We finally got a rescheduled date. Which will be August 14th"
And this was the last mail she sended. After 14th of August I wrote two mails because I wanted to know what is going on?! But Paris doesn't answer. :sneaky2:

It stinks that you have to go through this for something you paid for. Hopefully it's just a misunderstanding and she's not trying to scam you.

Update: today finally I was reached her. She asked my apologize and sent back my money.

https://www.youtube.com/@shaktigymfaridabad
they offer custom clips

Has anyone ever tried to order a custom from seductive studios? I have tried various times over the years and every experience has been extremely difficult and painful.

I first inquired in 2018 but was told the 2 models I wanted couldn’t carry each other due to health issues, but they uploaded clips to their clips4sale only months later of the 2 models performing lifts. I found it very unusual.

I then enquired in 2020 during the pandemic to which I got told the models I wanted weren’t doing shoots because of COVID, which I guess was fair enough.

I then asked again in 2022. I told them the lifts I wanted performed and that there would be no nudity but some kissing. I got various short blunt replies such as ‘what is a front lift’ and ‘can you send picture examples’. Since they have a policy of only replying to emails once per day and not at weekends, this made the whole process drag on for days. After 8 days of emails trying to order my custom, they told me that the models I wanted wouldn’t do kissing, despite me stating on my first email that I wanted kissing. I found this bizarre again as the models I wanted do plenty of kissing clips on clips4sale.

I tried again last year in 2023, asking for the same 2 models. Despite them telling me the year before that they could do the lifts, this time they told me that they couldn’t. Again I got lots of very short and blunt answers to my questions. After another long 6 days worth of emails I got one that simply said ‘I’m not sure they could do over the shoulder’.

I found the whole experience from them very frustrating and bizarre, almost like they were trying to make excuses not to accept my custom. I also found that the person who replies to the emails has little customer service skills. If they only reply to emails once per day and not at all on weekends then they should tell you all of the information you need In one email to save time, not reply with one sentence and then have to wait 24 hours for a response. In total I wasted 18 days trying to order customs but to no avail.

Has anyone else experienced this from them?

I'm on their mailing list because I've purchased a couple of clips from them over the years. They advertised a custom discount last summer and I inquired about a lift and carry custom. Their initial reply was that Lora Cross would be the only model capable of doing lifts, even though I hadn't yet provided a script. My idea didn't involve anything too strenuous, just your run of the mill lifts, so it wouldn't require a bodybuilder type. When I explained in more detail what I was looking for, they checked with the models that I'd requested and gave me a quote. I didn't have any issues with their customer service. However, I did not go through with it, because the quote they gave me - while probably pretty standard across the industry - was a lot more than I'd be willing to pay based on the clips I've purchased from their store in the past.