Quote:
Originally Posted by wilk1978
Interesting. Is that a new policy? I had a similar issue to JSimoni's a couple of years ago (it was a eventually resolved and I got my video after several months) and I contacted customer service. Basically they told me that all custom video transactions were solely between the customer and producer, and not the responsibility of Clips4sale, which is just a platform for producers. I hope you're correct and that they're taking this issue seriously now.
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This is the active policy for the last several years. Just sometimes, the customer care representative may be new or non-responsive. However, Neil is always supportive. I'll advise you to place custom orders to the producers who have several models rather than model's operated stores.